On this page you will find links to forms that you will need to complete if you wish to make a claim or instruct us where to send money that may be due in the future. We also provide downloads that contain details of how we operate, such as our PIA policy booklet and privacy policy document. Whether you are an existing customer or just looking, please feel free to explore at your leisure.
Although insurance terms and conditions, and the other documents available on this page cannot be described as light reading, we have done our best to ensure that they are clear and concise. It is our aim to make sure that both existing and prospective clients have access to all the information they require in a format that is easy to understand and that avoids unnecessary complicated terms and industry jargon wherever possible.
POLICY BOOKLET – ACCIDENT COVER, COMPREHENSIVE & MAJOR MEDICAL PLANS (EFFECTIVE DATE 1/12/20)
SUPPLEMENTARY PDS – ACCIDENT COVER, COMPREHENSIVE & MAJOR MEDICAL PLANS (EFFECTIVE DATE 5/10/21)
POLICY BOOKLET – PET ESSENTIAL & PET BASIC PLANS (EFFECTIVE DATE 1/12/20)
SUPPLEMENTARY PDS – PET ESSENTIAL & PET BASIC PLANS (EFFECTIVE DATE 5/10/21)
POLICY BOOKLET – ACCIDENT COVER, COMPREHENSIVE & MAJOR MEDICAL PLANS (EFFECTIVE DATE 29/06/18)
POLICY BOOKLET – PET ESSENTIAL & PET BASIC PLANS (EFFECTIVE DATE 6/12/18)
TARGET MARKET DETERMINATION – ACCIDENT COVER, COMPREHENSIVE & MAJOR MEDICAL PLANS
TARGET MARKET DETERMINATION – PET ESSENTIAL & PET BASIC PLANS
Privacy Policy Document
Pet Insurance Australia Claim Form
Pet Insurance Australia Cruciate Ligament Exam Form
Pre-existing Condition Review Form
Supplementary Financial Services Guide