Customer Success Stories

Meet Digby (photographed with his brothers).

“Digby is doing really well. From having a ruptured disc in his neck and being completely paralyzed late last year he is now back to his normal cheeky self.

We are so grateful to PIA for their cover of a very large vet hospital bill, and for the very fast turnaround of the claim.

Thank you for your service and wonderful coverage for Digby’s medical expenses. Without it, we would not have been able to provide Digby with the expert care he needed for his injury.”⁠⠀

Meet Mr. Zen who is successfully battling cancer. ⁠

“Zen is doing really well. The vet is so happy with him! He is almost in full remission which is great news!

⁠”A few more treatments hopefully is all he will need…fingers crossed!”⁠

Meet Rosie. The beautiful pup who gave her pet-parents a terrible scare after coming into contact with a snake!

“My little Rosie was bitten by a tiger snake. I found her constantly vomiting and rushed her to our vet. She was critical and we were so lucky that she managed to pull through. Our vets did an amazing job and were super prompt with her care. She has since had her blood review and is now completely in the clear!

“Our vet was able to make a claim on the spot and I was only having to pay the gap payment, which really saved us!

“We definitely couldn’t have afforded to pay the $4,000 of the event without our pet insurance. The lovely lady at PIA helped me on the phone was so kind and helpful.”

Meet the beautiful Bronnie!

He gave his loving owners a big fright after eating things he shouldn’t have…⁠⠀

This is our Naughty Bronnie who wouldn’t stop vomiting one morning so we took him to the vet and turned out that he had a foreign object stuck in intestines! 😢⁠⠀

He had to go in for emergency surgery on a Saturday night to remove the objects which turned out to be – a bit of mum’s dress, his baby brother’s t-shirt and a bit of a tea towel!😱⁠⠀

He was in ICU for about a week to recover. We are so glad that we made the decision to go with Pet Insurance Australia 💕 to cover our pets.⁠⠀

PIA made the whole situation less stressful financially on our young family and we so glad that he is healthy and happy now and we hope he has learned his lesson. 🧐⁠⠀

Meet Bella. A blue-eyed beauty who had a nasty incident with an abscess.

“I noticed a small hole on Bella’s backside near her back leg. It was quite deep. It appeared to me to look like a bird peck! I took her to our local vet as I was unsure what it was, and the vet mentioned it could perhaps be an abscess, and that it was clean and had no sign of infection, and did not require any treatment.

But 2 days later I noticed it had deteriorated, I rushed her to the Emergency Vet in Underwood and she was seen straight away, and within 10 minutes I was advised she needed urgent surgery as it was an enormous abscess that had burst and it was infected.

I didn’t hesitate to sign the paperwork for her immediate treatment and surgery as I knew I had pet insurance, and even if we didn’t, we would always have gone ahead with it as we love our cat so much. She is our family.⁠⠀

Bella is now finally all healed and completely back to normal. Our whole experience with PIA can’t be faulted. We are very happy and so glad we took up pet insurance. ⁠⠀

We thought we would never need it but it’s always good to have just in case, and in our case, it proved to be a lifesaver!⁠⠀

We also have our dog covered and feel like we don’t have to worry if anything ever happens.

Pet Insurance Australia catches up with Brent and Warren to get the rundown on how having pet insurance helped them care for thier beloved dog Kaila after a cancer diagnosis just after her 13^th Birthday.

“Pet Insurance isn’t just for younger dogs,” Nadia Crighton from Pet Insurance Australia says. “Like with humans, as we age, we start to rely more and more on the medical industry to keep us fit and healthy.”

Older dogs are much more prone to diseases such as cancer and other medical problems. Having adequate pet insurance can help during the financial stress that these conditions can bring.

“We have many ‘golden oldies’ on our PIA books who are cherished clients,” Crighton says. “Many of them have been with us since puppyhood and it’s great to be able to take care of these wonderful pets into their older years.”

Meet Brent and Warren and thier beloved dog Kaila. Just after Kaila’s 13^th birthday, and two weeks before Brent was set to wed the love of his life, disaster struck.

“Kaila was diagnosed early late January 2019 just after her 13^th birthday and 2 weeks before we got married,” Brent says.  “We were advised then that if we didn’t proceed with Chemo then we might only have her for another 2 months – and with Chemo around 9 -12 months.  Put that in human years and that is about 5 more years – it was a no brainer – Kaila is part of our family”

Brent knew that this type of treatment does not come cheaply. Veterinary Oncologist, Dr Peter Bennett agrees in the value of pet insurance for those needing specialist care.

“The top end cancer treatments can vary depending on what is done,” Dr. Bennett says. “A pet that has extensive investigations, surgery, radiation and then follow up or chemotherapy, can over a 12 month period have a total cost of over $25,000, sometimes over $30,000.”

Luckily for Kaila, her pet insurance was firmly in place.

“It [having pet insurance] helped immensely – the cost of scans and the blood tests, then the treatment itself was not cheap.  Being reimbursed within days of claims being lodged was a huge help as well,” Brent says. “We have had pet insurance for Kaila for over 10 years and only made one claim in that time – having the pet insurance eased the financial burden and the emotional stress we were going through at this time.”

The great news is that Kaila is back in good health and enjoying life to the maximum once again.

“Kaila was scheduled to have six rounds of Chemo – at round six they gave her a scan and as there were no new tumours the decision was made to cease treatment and let Kaila put weight back on and not have to go through any more of the side effects of the Chemo,” Brent smiles.

After two months of being chemo-free, Kaila has put weight back on and her fur has begun to grow back. The bonus…all her grey fur has vanished!

“She has her mojo back and still enjoys here twice-daily walks at the park,” Brent concludes.

It’s stories like Kaila’s that warm the hearts of all those who work in the Pet Insurance field.

“I’m lucky enough to be in close contact with clients such as Brent and Kaila on a daily basis,” Crighton smiles. “Knowing that our Policies have made a real emotional and financial impact on our clients is just wonderful…the proof is in the countless happy pet insurance customers around the globe.”